What does SLA mean in Telecom?

This page is about the meanings of the acronym/abbreviation/shorthand SLA in the Computing field in general and in the Telecom terminology in particular.

Service Level Agreement

A service level agreement is a contract on a service. With regard to an ISP (Internet Service Provider), an agreement with specify things like the expected data throughput of a circuit, traffic delay, traffic jitter, circuit uptime guarantee and/or MTTR (Mean Time To Recover) after an outage of service.

Computing » Telecom


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What does SLA mean?

service level agreement

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"SLA." Abbreviations.com. STANDS4 LLC, 2015. Web. 1 Dec. 2015. <http://www.abbreviations.com/term/39987>.