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Acronyms that contain the term customer satisfaction 

What does customer satisfaction mean? This page is about the various possible meanings of the acronym, abbreviation, shorthand or slang term: customer satisfaction.

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CS

Customer Satisfaction

Business » General Business

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ACSI

American Customer Satisfaction Index

Business » General Business

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ACSI

American Customer Satisfaction Index

Governmental » US Government

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CSI

Customer Satisfaction Index

Business » General Business

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CSI

Customer Satisfaction Index

Miscellaneous » USPS

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TCS

Total Customer Satisfaction

Business » General Business

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CSI

Customer Satisfaction Indexing

Business » General Business

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CSC

Customer Satisfaction Center

Business » Companies & Firms

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ACS

Asia Customer Satisfaction

Business » International Business

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TACS

Telephone Access Customer Satisfaction

Computing » Telecom

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GCS

Global Customer Satisfaction

Business » General Business

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CCS

Customer and Community Satisfaction

Business » General Business

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CSC

Customer Satisfaction Coordinator

Business » Occupation & Positions

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FOCUS

Focus On Customer's Ultimate Satisfaction

Business » General Business

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CSAT

Customer SATisfaction

Business » General Business

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EDCSM

Event Driven Customer Satisfaction Measurement

Miscellaneous » Unclassified

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CSAT

Customer Satisfaction Score

Business » General Business

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KCSI

Korean Customer Satisfaction Index

Miscellaneous » Unclassified

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LGCSS

Local Governance Customer Satisfaction Survey

Governmental

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ACSI

American Customer Satisfaction

Miscellaneous » Unclassified

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CSSAP

Customer Satisfaction Survey Advisor Process

Miscellaneous » Unclassified

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CCS

Creative Customer Satisfaction

Miscellaneous » Unclassified

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CCS

Creating Customer Satisfaction

Miscellaneous » Unclassified

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NCSB

Norwegian Customer Satisfaction Barometer

Miscellaneous » Unclassified

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CSCP

Customer Satisfaction Check Phase

Miscellaneous » Unclassified

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What does customer satisfaction mean?

Customer satisfaction
Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services exceeds specified satisfaction goals." In a survey of nearly 200 senior marketing managers, 71 percent responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses. It is seen as a key performance indicator within business and is often part of a Balanced Scorecard. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy. "Within organizations, customer satisfaction ratings can have powerful effects. They focus employees on the importance of fulfilling customers’ expectations. Furthermore, when these ratings dip, they warn of problems that can affect sales and profitability. . . . These metrics quantify an important dynamic. When a brand has loyal customers, it gains positive word-of-mouth marketing, which is both free and highly effective."

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