Value Proposition Design: How to Create Products and Services Customers Want (The Strategyzer Series)
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Managing Customer Value: Creating Quality and Service That Customers Can See
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Quality Service: What Every Hospitality Manager Needs to Know
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Delivering Quality Service
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Decision Quality: Value Creation from Better Business Decisions
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Lean Office and Service Simplified
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Luxury Selling: Lessons from the world of luxury in selling high quality goods and services to high value clients
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Mapping Clinical Value Streams (Lean Tools for Healthcare Series)
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Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas
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How to Create Customer Loyalty: The Effects of Brand Perception, Service Quality, Customer Value and Satisfaction on Customer Loyalty
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