Long Term Care Customer Service Participant Resource Guide: Evidenced-Based Training for Skilled Nursing Homes, Assisted Living Facilities and Anyone Working With the Elderly.
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Trust-Based Selling: Using Customer Focus and Collaboration to Build Long-Term Relationships
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Customer Service Training 101: Quick and Easy Techniques That Get Great Results, Third Edition
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Evaluating Customer Wants and Meeting Expectations : A Competency-Based Approach that Focuses on the Customer, People Skills, and Workplace Realities (Competency-Based ... for Structured Learning Book 3051)
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Customer Relationship Imprinting: The 6 Elements That Ensure Exceptional Service Without Exception
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Smile: Sell More with Amazing Customer Service. The Essential 60-Minute Crash Course
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What ALL Customers Want: A "How To" Guide for Superior Customer Service in the 21st Century
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Successful Direct Marketing Methods: Interactive, Database, and Customer-Based Marketing for Digital Age
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Story Based Selling: Create. Connect. Close.
Customers First: Dominate Your Market by Winning Them Over Where It Counts the Most
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