What does LCSM mean in Marketing?

Lead Customer Satisfaction Manager

The Lead Customer Satisfaction Manager course is designed to help professionals become effective and successful customer satisfaction managers who can recognize and analyze customer needs and provide key insights to help improve overall customer satisfaction. The course explores the core principles of customer service management and provides participants with comprehensive insights into customer satisfaction management. It also provides the skills to use customer feedback to drive customer experience improvement. In addition, participants will learn how to assess customer satisfaction and develop strategies for customer retention. Participants will also gain knowledge of how to use customer feedback to optimize customer service performance. The course is designed for current customer service professionals looking to take their skills to the next level as well as those seeking a new career in customer service.

Business » Marketing