We've got 51 shorthands for customer satisfaction »
Acronyms that contain the term customer satisfaction
What does customer satisfaction mean? This page is about the various possible meanings of the acronym, abbreviation, shorthand or slang term: customer satisfaction.
Term | Definition | Rating |
---|---|---|
ACSI | American Customer Satisfaction | |
ACSI | American Customer Satisfaction Index | |
ACSI | American Customer Satisfaction Index | |
ACSI | American Customer Satisfaction Index | |
ACSI | American Customer Satisfaction Index | |
ACS | Asia Customer Satisfaction | |
ACSB | Austrian Customer satisfaction barometer | |
CCSS | Car Customer Satisfaction Study | |
CLCSM | Certified Lead Customer Satisfaction Manager | |
CLCSM | Certified Lead Customer Satisfaction Manager | |
CACSI | China Automobile Customer Satisfaction Index | |
CCS | Complete Customer Satisfaction | |
CCS | Creating Customer Satisfaction | |
CCS | Creative Customer Satisfaction | |
CCS | Customer and Community Satisfaction | |
CSAT | Customer SATisfaction | |
CS | Customer Satisfaction | |
CSAS | Customer Satisfaction Analysis System | |
CSC | Customer Satisfaction Card | |
CSC | Customer Satisfaction Center | |
CSCP | Customer Satisfaction Check Phase | |
CSC | Customer Satisfaction Coordinator | |
CSIP | Customer Satisfaction Improvement Process | |
CSI | Customer Satisfaction Index | |
CSI | Customer Satisfaction Index | |
CSI | Customer Satisfaction Index | |
CSI | Customer Satisfaction Index | |
CSIPR | Customer Satisfaction Index of Puerto Rico | |
CSI | Customer Satisfaction Indexing | |
CSM | Customer Satisfaction Measurement | |
CSQ | Customer Satisfaction Questionnaire | |
CSR | Customer Satisfaction Ratios | |
CSAT | Customer Satisfaction Score | |
CSSAP | Customer Satisfaction Survey Advisor Process | |
CSAT | Customer Satisfaction the A and T | |
BENGIDA | Customer's delightment and satisfaction | |
EDCSM | Event Driven Customer Satisfaction Measure | |
EDCSM | Event Driven Customer Satisfaction Measurement | |
FOCUS | Focus On Customer's Ultimate Satisfaction | |
GCS | Global Customer Satisfaction | |
HCSI | Hyundai Customer Satisfaction Index | |
ICSR | Internal Customer Satisfaction Report | |
KCSI | Korean Customer Satisfaction Index | |
LCSM | Lead Customer Satisfaction Manager | |
LGCSS | Local Governance Customer Satisfaction Survey | |
NCSI | Nissan Customer Satisfaction Index | |
NCSB | Norwegian Customer Satisfaction Barometer | |
PCSI | Portfolio and Customer Satisfaction Incentive | |
QCS | Quality and Customer Satisfaction | |
TACS | Telephone Access Customer Satisfaction | |
TCS | Total Customer Satisfaction |
What does customer satisfaction mean?
- Customer satisfaction
- Customer satisfaction (often abbreviated as CSAT) is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." Customers play an important role and are essential in keeping a product or service relevant; it is, therefore, in the best interest of the business to ensure customer satisfaction and build customer loyalty. The Marketing Accountability Standards Board (MASB) endorses the definitions, purposes, and measures that appear in Marketing Metrics as part of its ongoing Common Language in Marketing Project. In a survey of nearly 200 senior marketing managers, 71 percent responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses. Customer satisfaction is viewed as a key performance indicator within business and is often part of a Balanced Scorecard. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a major differentiator and increasingly has become an important element of business strategy.
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"customer satisfaction." Abbreviations.com. STANDS4 LLC, 2024. Web. 30 Apr. 2024. <https://www.abbreviations.com/customer%20satisfaction>.
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