We've got 51 shorthands for customer satisfaction »
Acronyms that contain the term customer satisfaction
What does customer satisfaction mean? This page is about the various possible meanings of the acronym, abbreviation, shorthand or slang term: customer satisfaction.
Term | Definition | Rating |
---|---|---|
CACSI | China Automobile Customer Satisfaction Index | |
ACSI | American Customer Satisfaction Index | |
CCS | Complete Customer Satisfaction | |
CCSS | Car Customer Satisfaction Study | |
CSI | Customer Satisfaction Index | |
HCSI | Hyundai Customer Satisfaction Index | |
NCSI | Nissan Customer Satisfaction Index | |
QCS | Quality and Customer Satisfaction | |
BENGIDA | Customer's delightment and satisfaction | |
CLCSM | Certified Lead Customer Satisfaction Manager | |
CSC | Customer Satisfaction Center | |
CSI | Customer Satisfaction Index | |
CSIPR | Customer Satisfaction Index of Puerto Rico | |
CSAT | Customer Satisfaction Score | |
CSAT | Customer SATisfaction | |
EDCSM | Event Driven Customer Satisfaction Measure | |
ACSI | American Customer Satisfaction Index | |
CCS | Customer and Community Satisfaction | |
GCS | Global Customer Satisfaction | |
FOCUS | Focus On Customer's Ultimate Satisfaction | |
CS | Customer Satisfaction | |
CSI | Customer Satisfaction Indexing | |
TCS | Total Customer Satisfaction | |
LGCSS | Local Governance Customer Satisfaction Survey | |
PCSI | Portfolio and Customer Satisfaction Incentive | |
ACS | Asia Customer Satisfaction | |
CSI | Customer Satisfaction Index | |
ACSI | American Customer Satisfaction Index | |
LCSM | Lead Customer Satisfaction Manager | |
CLCSM | Certified Lead Customer Satisfaction Manager | |
CSC | Customer Satisfaction Coordinator | |
ICSR | Internal Customer Satisfaction Report | |
TACS | Telephone Access Customer Satisfaction | |
CSIP | Customer Satisfaction Improvement Process | |
CSR | Customer Satisfaction Ratios | |
CSC | Customer Satisfaction Card | |
CSAS | Customer Satisfaction Analysis System | |
CSAT | Customer Satisfaction the A and T | |
NCSB | Norwegian Customer Satisfaction Barometer | |
CSQ | Customer Satisfaction Questionnaire | |
EDCSM | Event Driven Customer Satisfaction Measurement | |
CCS | Creating Customer Satisfaction | |
CSCP | Customer Satisfaction Check Phase | |
CCS | Creative Customer Satisfaction | |
ACSB | Austrian Customer satisfaction barometer | |
CSM | Customer Satisfaction Measurement | |
KCSI | Korean Customer Satisfaction Index | |
ACSI | American Customer Satisfaction | |
CSSAP | Customer Satisfaction Survey Advisor Process | |
ACSI | American Customer Satisfaction Index | |
CSI | Customer Satisfaction Index |
What does customer satisfaction mean?
- Customer satisfaction
- Customer satisfaction (often abbreviated as CSAT) is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." Customers play an important role and are essential in keeping a product or service relevant; it is, therefore, in the best interest of the business to ensure customer satisfaction and build customer loyalty. The Marketing Accountability Standards Board (MASB) endorses the definitions, purposes, and measures that appear in Marketing Metrics as part of its ongoing Common Language in Marketing Project. In a survey of nearly 200 senior marketing managers, 71 percent responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses. Customer satisfaction is viewed as a key performance indicator within business and is often part of a Balanced Scorecard. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a major differentiator and increasingly has become an important element of business strategy.
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"customer satisfaction." Abbreviations.com. STANDS4 LLC, 2024. Web. 1 May 2024. <https://www.abbreviations.com/customer%20satisfaction>.
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